Customer Assurance
So Cal Cycle Sound provides a 30-day satisfaction guarantee on products and services purchased directly from So Cal Cycle Sound, and a one-year warranty on parts and labor.
30-Day Satisfaction Guarantee
If for any reason you are not 100% satisfied with a So Cal Cycle Sound product or service, you may return it for a refund or exchange. Just return the product to us in like-new condition within 30 days from the date it was shipped to you, and we will refund the full purchase price less shipping costs, which are nonrefundable. So Cal Cycle Sound reserves the right to determine whether a full or partial refund or an exchange is merited based on the condition of the returned merchandise.
One-Year Warranty
So Cal Cycle Sound warrants each new product it manufactures to be free from defective materials and workmanship. So Cal Cycle Sound agrees to remedy any such defect or replace the unit, at our option, provided the unit is delivered to us, intact, with all transportation charges prepaid, for a period of one (1) year from the date of sale to the original purchaser.
Used and Damaged Merchandise
Any product that we determine shows evidence of being used or installed contrary to our instructions, and/or subjected to improper handling, packaging or shipping by the customer, will not be eligible for exchange, refund or warranty consideration.
Restocking Fees
We reserve the right to charge a minimum restocking fee of 10% or to refuse any exceptions to our return policy.